Refund and Cancellation Policy

What this policy covers

This policy covers everything KA Energetics LLC sells:

• DNA Reset
• ZeroPoint Society, monthly
• ZeroPoint Society, annual
• ZeroPoint Activation, the course on its own
• ZeroPoint Activation with one-to-one work (Turquoise, Gold, Crystal, The Season and The Year)

It also covers promotional offers on any of these, where we include more than the standard product, or offer it at a reduced price.

It sits alongside our Terms of Service and our Privacy Policy. If you want to know anything other than refunds and cancellation, the Terms of Service is the place to look.

1. The short version

Wherever you live, you also have rights under your own country's law that this policy cannot take away. Section 7 explains those. If your local law gives you more than this policy does, your local law wins.

If you bought on a promotional offer, for example the course with twelve months of ZeroPoint Society included, the ZeroPoint Activation rows above are the ones that apply to you. The only difference is how long your community access lasts, which is whatever the offer said. A refund ends all of it. See section 5.

2. DNA Reset, $19

DNA Reset is $19, paid once. You get the teaching video, both Rainbow Torus guided meditations, the 21-Day Blueprint and the reflection form as soon as you buy.

This purchase is not refundable. You receive everything immediately, and there is no way to give it back.

If you are in the EU or the UK, section 7 applies to you and you have 14 days to change your mind.

If something is broken, missing, or not what we described, that is different. Write to care@zeropoint.earth and we will fix it or refund you.

3. ZeroPoint Society, monthly, $22 a month

Payments already made are not refunded.

You can cancel at any time. When you cancel:

• Your next payment stops
• You keep access until the end of the month you have already paid for
• You are not charged again

How to cancel. Sign in at https://www.kaenergetics.com/settings and cancel there. That is the fastest way and it works straight away. You can also email care@zeropoint.earth and we will do it for you.

One thing to know about community access. The Society community lives on Mighty Networks, which is a separate system from our checkout. Cancelling stops your payments straight away. Removing you from the community space is done by hand and may take a few days. If you still have access after your paid period ends, that is not permission to keep using it.

4. ZeroPoint Society, annual, $222 a year

Your first year

The annual plan is a commitment for 12 months, and the first payment is not refundable. It costs less than paying monthly because you are committing for the year.

If you are in the EU or the UK, section 7 applies and you have 14 days to change your mind.

It renews automatically

Your membership renews automatically every 12 months at $222 unless you cancel first.

We email you a reminder before each renewal. The first reminder goes out around 30 days before the renewal date and tells you the amount, the date and how to cancel. Please keep your email address up to date so these reach you.

If it renews and you did not want it to

You have 14 days from the date of each renewal payment to ask for that payment back, as long as you have not used the community since it renewed.

If we refund a renewal payment, your membership ends straight away.

This is here because people forget. If a renewal lands and you no longer want to be a member, write to care@zeropoint.earth within 14 days and we will return it.

Cancelling

You can cancel at any time. When you cancel:

• Your next renewal stops
• You keep access until the end of the year you have already paid for
• We do not refund part of a year you are partway through

Cancel at https://www.kaenergetics.com/settings, or email care@zeropoint.earth.

The note in section 3 about community access on Mighty Networks applies here too.

5. ZeroPoint Activation course on its own

Our 30-day money-back guarantee

If you pay in one payment, you have 30 days to change your mind and get the full amount you paid back. You do not need to give a reason.

To use it, email care@zeropoint.earth within 30 days of buying and say you would like a refund. That is all. There is nothing to fill in and no hoops.

We hope you use the course properly before deciding, because the first weeks are the foundation for everything after. But that is a hope, not a condition. We will not ask you to prove you watched anything.

What happens when we refund you

• The money goes back to the card or account you paid with
• We do not charge a fee to refund you
• Your access to the course ends
• Your community access ends, whether that was the 111 days that come with the course or a longer period included with a promotional offer
• Any other bonus or extra that came with the purchase ends too

Your access to the course material on Mighty Networks is removed by hand and may take a few days. If you still have access after a refund, that is not permission to keep using it.

Payment plans do not get the guarantee

The 30-day money-back guarantee is only for people who pay in full in one payment.

If you buy the course on a payment plan, you can cancel at any time and your future payments stop. Payments you have already made are not refunded, and any community access included with your purchase ends when you cancel.

If you bought on a promotional offer

From time to time we offer the course with a longer period of ZeroPoint Society included, usually twelve months from the day you buy, and sometimes at a reduced price. Everything in this section applies to you in the same way. Two things are worth stating plainly.

A refund ends all of it. The community access was part of what you paid for, so it goes back with the rest of it. That applies whether you had it for a day or for eleven months.

Your community access does not renew. It is included in a one-time price, not a subscription. Nothing is charged when it ends. We write to you before that date, and if you want to keep your access after it you choose a monthly membership at $22 or an annual one at $222. That is a new purchase you make yourself.

If you paid a discounted price, any refund is of the amount you actually paid, not the full list price. A discount does not shorten your 30 days and does not take away any right in this policy or in section 7.

Lifetime access, and what that means

The course comes with lifetime access. To be clear about what we can honestly promise: lifetime access means for as long as we run the ZeroPoint Activation course.

If we ever stop running it, we will give you reasonable notice first and a fair chance to download or save what you can. It does not mean forever no matter what happens to the business, because nobody can promise that.

6. Turquoise, Gold, Crystal, The Season and The Year

These are the programs that include one-to-one work with Skai.

How they are sold

Turquoise and Gold are bought through a checkout and paid by card, after a conversation with us.

Crystal, The Season and The Year are reserved through a form that takes no payment. You then receive a client agreement and bank transfer details. Your place is a reservation until your payment reaches us, and nothing is charged when you reserve.

Your money-back window

You have 30 days from the day your payment reaches us, or until your first one-to-one session with Skai, whichever comes first. Inside that window you can change your mind, for any reason, and we give you your money back in full.

Where you paid by card, that is the day you bought. Where you reserved a place and paid by bank transfer, the window runs from the day the money reaches us, because nothing was charged when you reserved.

Three things worth being clear about:

• An opening or mapping call does not close your window. Where your program includes a call to map out the work, that is not one of your sessions and it does not affect your window.
• Booking a session does not close your window. Having it does. You can book your first session for a date that suits you without giving anything up.
• The window closes on whichever comes first. Thirty days, or that first session.

To use it, email care@zeropoint.earth and say you would like a refund. You do not need to give a reason. We return your money by the same route it came.

If you bought on a payment plan

We do not normally offer payment plans on these programs. Where we have agreed one with you, the rules are the same as if you had paid in one payment.

• The money-back window above applies to you in full, on a payment plan exactly as on a single payment.
• If you cancel inside the window, we return the payments you have made and we stop the rest.
• If you cancel after the window has closed, your future payments stop, payments you have already made are not refunded, and your access to the program ends.

After your window has closed

We do not give refunds after that, but tell us what is going on and we will look at it properly. Write to care@zeropoint.earth.

Depending on your situation, we may be able to:

• Give you more time to use the sessions you have left
• Move the value of your unused sessions into another ZeroPoint program
• Agree something else that makes sense

These are things we may offer, not things you are entitled to. We decide case by case and we try to be fair.

If we cannot give you times to book

If we cannot offer you reasonable times to use your sessions inside your period, we will extend your period. If we still cannot offer you reasonable times after that, we will agree a fair refund with you for the part you did not receive.

You should not lose sessions because of our availability.

Your community access

Each of these programs includes access to the ZeroPoint Society community for a period set out on the offer or in your client agreement. If we refund you, that access ends with the rest of it. It is part of what you paid for, so it goes back with the rest of it.

Your access to the ZeroPoint Activation course material is separate. Where your program gives you lifetime access to that material, section 5 explains what lifetime access means.

Where you have a client agreement

Crystal, The Season and The Year are sold on a written client agreement. That agreement sets out in detail what you are buying, including how long your program runs, the ceiling on one-to-one sessions, and anything included beyond the sessions themselves.

Where anything in this policy differs from your agreement, your agreement governs for that program. Your rights under the law where you live are not affected by that, and section 7 sets those out. Nothing in an agreement takes them away.

Your sessions

How sessions work, how many your program carries, by when they must be used, how to reschedule, and what happens if you do not attend are all in the Terms of Service, section 13. In short:

• Session numbers are a ceiling, not a schedule, and they are stated on the offer or in your agreement rather than here
• Sessions are used inside the period of your program, so a six month program means within six months
• Unless you and Skai agree otherwise, in which case what the two of you agreed applies
• Sessions you do not use in that period are no longer available and are not refunded
• If we have to move a session, it does not count against your time

If you have rights under your own country’s law

Nothing in this section affects them. Section 7 explains what they are.

7. Your rights under your own country's law

Nothing in this policy takes away rights you have under the law where you live. If your local law gives you more than this policy does, your local law applies.

This section describes the rights we most often get asked about. It is not a complete list of every right in every country.

If you are in the EU or the UK

You have 14 days to change your mind about any purchase, for any reason or no reason at all. This is a legal right, not something we are choosing to offer, and it applies even where this policy says a purchase is not refundable.

The 14 days run from the day you buy.

To use it, email care@zeropoint.earth within 14 days and tell us you are cancelling. You do not have to explain why.

We will return your money within 14 days of hearing from you, to the same card or account you paid with.

One thing to know. If you asked to start straight away and you have already used part of what you bought, we may keep a fair amount for the part you used. For example, if you had a one-to-one session before cancelling, or you had been using the community, we may keep the value of what you used. We will always explain any amount we keep.

If you are in the United States

Your state may give you rights in addition to this policy, particularly around subscriptions that renew automatically. Where it does, those rights apply.

For our annual membership, this means you get a reminder before each renewal, you can cancel online in the same place you signed up, and we keep a record of your agreement to the renewal terms.

If you are in Canada, Australia, or anywhere else

Your local consumer law may give you a cooling-off period or a right to a remedy that this policy does not mention. Where it does, it applies, and it overrides anything here that says otherwise.

In Australia, our services come with guarantees under the Australian Consumer Law that cannot be excluded. If a service has a major problem, you are entitled to cancel and get a refund.

If you are not sure what you are entitled to where you live, write to care@zeropoint.earth and ask. We would rather tell you than have you find out from your bank.

If something is wrong with what we sold you

Separately from any cooling-off period, you have rights if what you bought was faulty, was not as we described it, or was not delivered with reasonable care. Those rights last longer than 14 or 30 days.

If you think that has happened, write to care@zeropoint.earth. Depending on what went wrong, we may repeat the service, fix the problem, or refund you.

8. How to ask for a refund

Email care@zeropoint.earth.

Put "Refund request" in the subject line, and tell us:

• Your name
• The email address you used to buy
• What you bought
• Roughly when you bought it

You do not have to tell us why, unless you are asking us to fix a problem, in which case telling us what went wrong helps us sort it out.

We aim to reply within two working days. If you have not heard from us in three, please send it again with "Second request" in the subject line, and check your spam folder, because our reply may be sitting in it.

How long refunds take

We process refunds within 14 days of hearing from you, and usually much faster. Once we have processed it, your bank or card provider usually takes another 5 to 10 working days to show it in your account. That part is out of our hands.

The money goes back to the card or account you paid with. If that card no longer exists, tell us and we will find another way.

We never charge a fee to refund you.

If you bought at a discount. Where we gave you a discount or a reduced price, a refund is of the amount you actually paid, not the full list price. A discount does not shorten any refund window and does not take away any right in this policy or in section 7.

9. Cancelling a subscription

Sign in at https://www.kaenergetics.com/settings and cancel there. It takes effect straight away.

You can also email care@zeropoint.earth and we will do it for you. Please give us two working days, and if a payment is due sooner than that, cancel online instead so it stops in time.

Cancelling stops future payments. It does not refund payments already made, except in the two cases set out in this policy: a renewal payment on the annual plan within 14 days, and your legal rights under section 7.

Community access that came included with a course is not a subscription. There is nothing to cancel, nothing renews, and it ends on the date we told you.

10. Fair use of this policy

Almost nobody abuses a refund policy, and this section is not aimed at you if you are reading it in good faith.

We may decline a refund that is outside your legal rights if someone:

• Repeatedly buys and refunds the same or similar programs
• Shares, copies or resells our material
• Has been removed from our community for breaking our community rules

If we think one of these applies, we will contact you and give you a chance to explain before we decide anything.

We will never refuse a refund you are legally entitled to. We will never treat you worse for asking about your rights.

11. If you are unhappy with how we handled it

Write to care@zeropoint.earth with "Please review this" in the subject line and we will look at it again.

If you are still unhappy, you can contact the consumer protection body where you live. In the EU that is the European Consumer Centre in your country. In the UK it is Citizens Advice. In Australia it is the ACCC. Your legal rights are not affected by anything in this policy.

We would always rather hear from you than have you go to your bank. A dispute raised with your bank takes weeks and neither of us gets a good outcome. An email to us usually takes a day.

12. Who you are dealing with

KA Energetics LLC, a Wyoming limited liability company, doing business as ZeroPoint Earth.

Registered agent address: 1621 Central Ave, Cheyenne, Wyoming 82001 Business address: 1621 Central Ave, Cheyenne, Wyoming 82001 Email: care@zeropoint.earth

Payments on your card or bank statement show as WWW.KAENERGETICS.COM.

13. Changes to this policy

If we change this policy, we will publish the new version here with a new version number and effective date, and we will email members and customers before material changes take effect.

The version that applies to your purchase is the one that was published on the day you bought. Changing this policy does not change the deal you already have with us.