We offer a 30-day money-back guarantee for all ou
r Programs.
TABLE OF CONTENTS
- Our Commitment to Your Satisfaction
- 30-Day Money-Back Guarantee
- How It Works
- What We Ask
- International Consumer Rights
- Refund Processing
- Payment Plans
- After the Satisfaction Guarantee Period
- Abuse Policy
- Contact Information
1. OUR COMMITMENT TO YOUR SATISFACTION
At KA Energetics, we stand behind the quality and transformative potential of our programs. We want you to feel confident in your investment and fully supported in your journey.
We offer a
30-day money-back satisfaction guarantee for Zero Point Activation and other eligible programs, along with full compliance with international consumer protection laws.
Important: This voluntary satisfaction guarantee is
in addition to—not instead of—your statutory consumer rights. Your legal rights under applicable consumer protection laws are not affected by this policy.
2. 30-DAY MONEY-BACK GUARANTEE
We offer a
30-day money-back satisfaction guarantee for Zero Point Activation and other eligible digital programs.
If you feel this program isn’t the right fit for you within 30 days of purchase, simply email us at
care@zeropoint.earth and we’ll process your full refund.
No questions asked. No hoops to jump through.
This guarantee reflects our confidence in our programs and our commitment to your satisfaction.
3. HOW IT WORKS
- Enroll in the program
- Participate genuinely for up to 30 days
- Email us at care@zeropoint.earth within 30 days of purchase if you feel it isn’t the right fit
- Receive your refund (see Section 6 for processing times based on your location)
A simple email stating you’d like a refund is all that’s needed.
4. WHAT WE ASK
We ask that you participate genuinely before requesting a refund:
- Watch at least the first 4 modules
- Attend at least one live call (if available during your 30 days)
- Practice the techniques
- Engage with the community
Important Clarification: This participation request is a
suggestion to ensure you’ve given the program a fair chance—
it is NOT a requirement for receiving a refund.
We will never:
- Interrogate you about your participation
- Make you jump through hoops
- Deny a refund based on participation levels
- Require proof of engagement
Your statutory consumer rights (as described in Section 5) always take precedence and may provide unconditional cancellation rights regardless of participation.
5. INTERNATIONAL CONSUMER RIGHTS
We respect and comply with consumer protection laws in all jurisdictions where we operate.
Your statutory rights are not affected by this policy and cannot be waived or excluded.
5.1 European Union (EU) Customers
If you are located in the
European Union, you have a
legal right to cancel your purchase within
14 days for any reason—or no reason at all—under the EU Consumer Rights Directive (Directive 2011/83/EU).
Your EU Rights:
| RIGHT |
DETAILS |
| Cancellation Period |
14 days from date of purchase |
| Reason Required |
No—you may cancel for any reason or no reason |
| Conditions |
None—no participation or other requirements |
| How to Cancel |
Email care@zeropoint.earth stating you wish to cancel |
| Refund Timeline |
Within 14 calendar days of receiving your cancellation request |
| Refund Method |
Same payment method used for original transaction |
After the 14-day statutory period, our voluntary 30-day satisfaction guarantee (with participation suggestions) applies for the remaining 16 days.
Waiver of Right to Cancel (Digital Content): By purchasing and accessing our digital content, you may be asked to acknowledge that you are requesting immediate access to the content and that you understand this may affect your right to cancel. However, we still honor our 30-day money-back guarantee regardless.
Rights Beyond 14 Days: Your statutory rights related to defective services, services not as described, or services that fail to meet legal standards continue beyond the 14-day cancellation period.
5.2 United Kingdom (UK) Customers
If you are located in the
United Kingdom, you have a
legal right to cancel your purchase within
14 days for any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Your UK Rights:
| RIGHT |
DETAILS |
| Cancellation Period |
14 days from date of purchase |
| Reason Required |
No—you may cancel for any reason or no reason |
| Conditions |
None—no participation or other requirements |
| How to Cancel |
Email care@zeropoint.earth stating you wish to cancel |
| Refund Timeline |
Within 14 calendar days of receiving your cancellation request |
| Refund Method |
Same payment method used for original transaction |
After the 14-day statutory period, our voluntary 30-day satisfaction guarantee (with participation suggestions) applies for the remaining 16 days.
Rights Beyond 14 Days: Under the Consumer Rights Act 2015, you have ongoing rights if services are not performed with reasonable care and skill, not as described, or not fit for purpose. These rights continue beyond the 14-day cancellation period.
5.3 Brazilian Customers
If you are located in
Brazil, you have a
legal right to cancel your purchase within
7 days for any reason under the Brazilian Consumer Protection Code (Código de Defesa do Consumidor, Article 49).
Your Brazilian Rights:
| RIGHT |
DETAILS |
| Cancellation Period |
7 days from date of purchase |
| Reason Required |
No—you may cancel for any reason or no reason |
| Conditions |
None—no participation or other requirements |
| How to Cancel |
Email care@zeropoint.earth stating you wish to cancel |
| Refund Timeline |
Within 14 calendar days of receiving your cancellation request |
| Refund Method |
Same payment method used for original transaction |
After the 7-day statutory period, our voluntary 30-day satisfaction guarantee (with participation suggestions) applies for the remaining 23 days.
Rights Beyond 7 Days: The Brazilian Consumer Protection Code provides ongoing rights related to defective services, services not as described, and other consumer protections that continue beyond the 7-day cooling-off period.
5.4 Australian Customers
If you are located in
Australia, you have rights under the
Australian Consumer Law (ACL) that cannot be excluded, restricted, or modified by any contract or policy.
Your Australian Rights:
| RIGHT |
DETAILS |
| Major Failure |
You are entitled to cancel and receive a full refund |
| Minor Failure |
You are entitled to have the problem fixed within a reasonable time |
| Compensation |
You are entitled to compensation for any reasonably foreseeable loss or damage |
| Service Standards |
Services must be provided with due care and skill, be fit for purpose, and be delivered within a reasonable time |
Our Commitment to Australian Customers:
- If our Services have a major failure, you are entitled to cancel and receive a full refund
- If our Services have a minor failure, we will provide a remedy within a reasonable time
- Our 30-day money-back guarantee is in addition to (not instead of) your rights under Australian Consumer Law
- We will process refunds within a reasonable time as required by ACL
Nothing in this Refund Policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law.
For more information about your rights, visit the Australian Competition and Consumer Commission (ACCC) website:
https://www.accc.gov.au/consumers/consumer-rights-guarantees
5.5 Canadian Customers
If you are located in
Canada, you may have cooling-off rights under provincial consumer protection legislation, which vary by province.
Your Canadian Rights:
| PROVINCE |
COOLING-OFF PERIOD |
| Ontario |
10 days for internet agreements over $50 |
| British Columbia |
7 days for direct sales contracts |
| Alberta |
10 days for direct sales contracts |
| Quebec |
Varies by contract type |
| Other Provinces |
2-10 days depending on province and contract type |
These rights cannot be waived by contract.
Our 30-day money-back guarantee exceeds most provincial requirements, but if your provincial law provides greater protection, those rights apply.
We will process refunds within
15 calendar days or as required by your provincial law.
For more information, contact your provincial consumer protection office.
5.6 New Zealand Customers
If you are located in
New Zealand, you have rights under the
Consumer Guarantees Act 1993 that cannot be excluded for consumer transactions.
Your New Zealand Rights:
- Services must be carried out with reasonable care and skill
- Services must be fit for purpose
- Services must be completed within a reasonable time
- If services fail to meet these guarantees, you may be entitled to a remedy including a refund
Our 30-day money-back guarantee is in addition to your rights under the Consumer Guarantees Act.
5.7 Other International Customers
If you are located in another country with statutory consumer protection rights that provide for a cooling-off period or unconditional cancellation right,
your statutory rights take precedence over this policy.
We are committed to complying with consumer protection laws in all jurisdictions where we operate.
Please contact us at
care@zeropoint.earth if you have questions about your rights under your local consumer protection laws.
5.8 Summary of Statutory Cancellation Rights
| LOCATION |
STATUTORY COOLING-OFF PERIOD |
CONDITIONS |
REFUND TIMELINE |
| European Union |
14 days |
Unconditional |
14 calendar days |
| United Kingdom |
14 days |
Unconditional |
14 calendar days |
| Brazil |
7 days |
Unconditional |
14 calendar days |
| Australia |
As per ACL |
Rights for failures cannot be excluded |
Reasonable time |
| Canada |
2-10 days (varies by province) |
Varies by province |
15 calendar days |
| New Zealand |
As per CGA |
Rights for failures cannot be excluded |
Reasonable time |
| Other Countries |
Varies |
Check local laws |
As required by law |
Note: Our 30-day money-back satisfaction guarantee applies
in addition to your statutory rights and provides protection beyond the statutory minimum in most cases.
6. REFUND PROCESSING
6.1 Refund Timeframes
We process refunds according to the following schedule, based on your location:
| LOCATION |
REFUND PROCESSING TIME |
| European Union |
Within 14 calendar days of receiving your cancellation request |
| United Kingdom |
Within 14 calendar days of receiving your cancellation request |
| Brazil |
Within 14 calendar days of receiving your cancellation request |
| Australia |
Within a reasonable time as required by Australian Consumer Law |
| Canada |
Within 15 calendar days or as required by provincial law |
| New Zealand |
Within a reasonable time as required by the Consumer Guarantees Act |
| All Other Locations |
Within 14 calendar days of receiving your cancellation request |
Note: Where applicable law requires a faster refund timeline than stated above, we will comply with the legal requirement.
6.2 Refund Method
- Refunds are returned to your original payment method
- We do not charge any fees for processing refunds
- Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account after we process it
- If the original payment method is no longer available, we will work with you to find an alternative refund method
6.3 What Happens After a Refund
Upon processing your refund:
- Access to program materials will be revoked
- Community access will be removed
- Any bonuses (such as POTENTIA credit, friend seats, or other promotional items) will be voided
- You will receive an email confirmation when your refund has been processed
6.4 Partial Refunds
In certain circumstances, we may offer partial refunds at our discretion, such as:
- If you have completed a significant portion of the program and are outside the refund period
- If you are outside the satisfaction guarantee period but have extenuating circumstances
- For specific modules or components purchased separately
- Where required by applicable law
Partial refunds are determined on a case-by-case basis. Contact us at care@zeropoint.earth to discuss your situation.
7. PAYMENT PLANS
7.1 Refunds for Payment Plans Within Refund Period
If you are on a payment plan and request a refund within the applicable refund period (statutory cooling-off period or 30-day satisfaction guarantee):
- We will refund any payments already made in full
- We will cancel all remaining scheduled payments immediately
- Program access will be revoked upon refund processing
- You will owe nothing further
7.2 How Payment Plan Refunds Are Processed
| SCENARIO |
WHAT HAPPENS |
| Refund within statutory cooling-off period |
Full refund of all payments made, all future payments cancelled |
| Refund within 30-day satisfaction guarantee |
Full refund of all payments made, all future payments cancelled |
| Refund after satisfaction guarantee period |
Reviewed on a case-by-case basis; statutory rights still apply |
7.3 Defaulted Payment Plans
If you default on a payment plan (miss scheduled payments) without requesting a refund or contacting us:
- We will attempt to contact you to resolve the issue
- We will provide a reasonable opportunity to bring payments current
- Continued non-payment may result in suspension of access
- Outstanding balances may be subject to collection efforts
If you are experiencing financial hardship, please contact us at care@zeropoint.earth. We are committed to finding a compassionate solution.
8. AFTER THE SATISFACTION GUARANTEE PERIOD
8.1 Satisfaction Guarantee Period
Our
voluntary 30-day satisfaction guarantee ends 30 days from your purchase date (or after the applicable statutory cooling-off period, whichever is longer).
This is a digital program with immediate access, and we must protect the integrity of the content and community.
8.2 Your Statutory Rights Continue
Important: Your statutory consumer rights remain fully in effect and may extend beyond the 30-day satisfaction guarantee period.
The end of our voluntary satisfaction guarantee does
NOT affect your legal rights, which include:
| RIGHT |
DESCRIPTION |
| Defective Services |
Right to a remedy if services are defective or not performed with reasonable care and skill |
| Services Not as Described |
Right to a remedy if services do not match their description |
| Services Not Fit for Purpose |
Right to a remedy if services are not fit for the purpose for which they were purchased |
| Consumer Protection Laws |
All rights under applicable consumer protection laws in your jurisdiction (EU Consumer Rights Directive, UK Consumer Rights Act, Australian Consumer Law, Brazilian Consumer Protection Code, etc.) |
| Other Legal Rights |
Any other legal rights that cannot be waived or excluded by contract |
If you believe our Services were:
- Defective or not performed with reasonable care and skill
- Not as described or misrepresented
- Not fit for purpose
- Failed to meet the standards required by law
You may still be entitled to a remedy beyond the 30-day satisfaction guarantee period, including:
- A full or partial refund
- A repeat performance of the service
- Compensation for losses
- Other remedies as provided by law
Please contact us at
care@zeropoint.earth to discuss your situation.
8.3 Extenuating Circumstances
We understand that life happens. If you experience extenuating circumstances after the satisfaction guarantee period (such as serious illness, family emergency, or financial hardship), please contact us at
care@zeropoint.earth.
While our voluntary satisfaction guarantee has ended, we will review your situation with compassion and may offer:
- Extended access to the program
- A credit toward future programs
- A partial refund
- Deferred access to use at a later time
- Other accommodations as appropriate
We evaluate each situation individually and are committed to treating all customers fairly and with empathy.
9. ABUSE POLICY
9.1 Protection of Our Community
We reserve the right to refuse refunds to individuals who engage in abusive refund practices, including:
- Having a pattern of purchasing and refunding multiple programs (from us or other providers)
- Downloading all content and immediately requesting a refund
- Violating community guidelines or our Terms of Service
- Engaging in fraudulent activity or misrepresentation
- Sharing or distributing program content without authorization
- Requesting refunds in bad faith
- Using chargebacks to circumvent our refund process without first contacting us
While we encourage you to contact us first to resolve billing issues, this doesn’t limit your legal rights to dispute unauthorized or incorrect charges with your bank.
9.2 How We Identify Abuse
We may identify potential abuse through:
- Multiple refund requests from the same individual across different programs
- Patterns of behavior inconsistent with genuine program participation
- Evidence of content downloading or distribution
- Chargeback history
- Violation of our Terms of Service
9.3 Our Commitment to Fairness
Important Clarifications:
- This abuse policy does NOT apply to legitimate refund requests
- We will always honor your statutory consumer rights regardless of any other considerations
- We will never deny a refund during the statutory cooling-off period (14 days for EU/UK, 7 days for Brazil, etc.) for any reason
- We will never penalize customers for exercising their legal rights
- If we suspect abuse, we will contact you to discuss the situation before taking any action
9.4 Consequences of Abuse
If we determine that abuse has occurred, we may:
- Deny future refund requests (outside of statutory cooling-off periods)
- Restrict or terminate your access to our Services
- Decline future purchases from you
- Pursue legal remedies where appropriate
9.5 Disputes
If you believe a refund has been unfairly denied or that you have been wrongly identified as engaging in abuse, please contact us at
care@zeropoint.earth to discuss your situation.
We are committed to:
- Resolving disputes fairly and in good faith
- Complying with all applicable consumer protection laws
- Treating all customers with respect and dignity
10. CONTACT INFORMATION
10.1 How to Request a Refund
To request a refund, please email us at:
Email: care@zeropoint.earth
Subject Line: “Refund Request – [Your Name]”
Please include in your email:
| INFORMATION |
REQUIRED? |
| Your full name |
✅ Required |
| Email address used for purchase |
✅ Required |
| Date of purchase |
✅ Required |
| Program name |
✅ Required |
| Order number or transaction ID (if available) |
📋 Helpful |
| Reason for refund |
❌ Optional (not required for statutory cancellation rights) |
| Your country of residence |
📋 Helpful (helps us apply correct refund timeline) |
10.2 Response Time
We aim to respond to all refund requests within
24-48 business hours.
If you have not received a response within 48 business hours, please:
- Check your spam/junk folder
- Send a follow-up email with “URGENT – Refund Request” in the subject line
10.3 What to Expect
After you submit a refund request:
- Acknowledgment: You will receive an email confirming we received your request (within 24-48 hours)
- Processing: We will process your refund according to the timelines in Section 6.1
- Confirmation: You will receive an email confirming your refund has been processed
- Access Revocation: Your access to program materials will be revoked
- Bank Processing: The refund will appear in your account within 5-10 additional business days (depending on your bank)
10.4 Questions About This Policy
If you have any questions about this Refund Policy, your consumer rights, or how to request a refund, please contact us at:
Email: care@zeropoint.earth
Subject Line: “Refund Policy Question”
We’re here to help and want to ensure you have a positive experience with KA Energetics.
10.5 Complaints and Escalation
If you are not satisfied with how your refund request was handled, you may:
- Request a Review: Email care@zeropoint.earth with the subject line “Refund Complaint – Request for Review”
- Contact Consumer Protection Authorities: You may contact the consumer protection authority in your jurisdiction
- Seek Legal Remedies: You retain all legal rights and remedies available under applicable law
Consumer Protection Resources:
ACKNOWLEDGMENT
By making a purchase from KA Energetics, you acknowledge that:
- You have read and understood this Refund Policy in its entirety
- You understand your statutory consumer rights based on your location, which are not affected or limited by this policy
- You understand the difference between:
- Our voluntary 30-day satisfaction guarantee (which we offer as a goodwill gesture), and
- Your statutory legal rights (which are protected by law and cannot be waived)
- You understand the terms and timeframes for requesting a refund based on your location
- You can contact us at any time with questions about this policy or your rights
- You understand that statutory cooling-off periods (14 days for EU/UK, 7 days for Brazil, etc.) are unconditional—no participation or other requirements apply
LEGAL NOTICES
Nothing in this Refund Policy is intended to limit, exclude, or modify any statutory rights you may have under applicable consumer protection laws.
Where any provision of this policy conflicts with mandatory consumer protection laws in your jurisdiction, the consumer protection laws will prevail.
This Refund Policy should be read in conjunction with our:
Last Updated: 12/18/2025
