Refund and Cancellation Policy

KA Energetics LLC, doing business as ZeroPoint Earth

Effective date: 3 August 2026

What this policy covers

This policy covers everything KA Energetics LLC sells:

DNA Reset
ZeroPoint Society, monthly
ZeroPoint Society, annual
ZeroPoint Activation, the course on its own
ZeroPoint Activation with one-to-one sessions (Silver, Turquoise, Gold and Leaders)

It sits alongside our Terms of Service and our Privacy Policy. If you want to know anything other than refunds and cancellation, the Terms of Service is the place to look.

1. The short version

What you bought	Can you get your money back?	What happens if you cancel
DNA Reset, $19 one-time	No. You get access straight away, so this purchase is final. If you are in the EU or the UK, see section 7.	Nothing to cancel. It is a one-time purchase.
ZeroPoint Society, monthly, $22 a month	No. Payments already made are not refunded.	Cancel any time. Your next payment stops. You keep access until the end of the month you have paid for.
ZeroPoint Society, annual, $222 a year	Not on your first purchase. But each time it renews automatically, you have 14 days to ask for that renewal payment back. See section 4.	Cancel any time. Your next renewal stops. You keep access until the end of the year you have paid for.
ZeroPoint Activation course on its own, $444 paid in full	Yes. 30 days, no reason needed. See section 5.	Nothing to cancel. It is a one-time purchase.
ZeroPoint Activation course on its own, on a payment plan	No.	Cancel any time. Your future payments stop. Payments already made are not refunded.
Silver, Turquoise, Gold or Leaders (course plus sessions)	Yes, for 30 days or until your first one-to-one session, whichever comes first. See section 6.	On a payment plan, cancel any time and your future payments stop.

Wherever you live, you also have rights under your own country’s law that this policy cannot take away. Section 7 explains those. If your local law gives you more than this policy does, your local law wins.

2. DNA Reset, $19

DNA Reset is $19, paid once. You get the teaching video, both Rainbow Torus guided meditations, the 21-Day Blueprint and the reflection form as soon as you buy.

This purchase is not refundable. You receive everything immediately, and there is no way to give it back.

If you are in the EU or the UK, section 7 applies to you and you have 14 days to change your mind.

If something is broken, missing, or not what we described, that is different. Write to care@zeropoint.earth and we will fix it or refund you.

3. ZeroPoint Society, monthly, $22 a month

Payments already made are not refunded.

You can cancel at any time. When you cancel:

Your next payment stops
You keep access until the end of the month you have already paid for
You are not charged again

How to cancel. Sign in at https://www.kaenergetics.com/settings and cancel there. That is the fastest way and it works straight away. You can also email care@zeropoint.earth and we will do it for you.

One thing to know about community access. The Society community lives on Mighty Networks, which is a separate system from our checkout. Cancelling stops your payments straight away. Removing you from the community space is done by hand and may take a few days. If you still have access after your paid period ends, that is not permission to keep using it.

4. ZeroPoint Society, annual, $222 a year

Your first year

The annual plan is a commitment for 12 months, and the first payment is not refundable. It costs less than paying monthly because you are committing for the year.

If you are in the EU or the UK, section 7 applies and you have 14 days to change your mind.

It renews automatically

Your membership renews automatically every 12 months at $222 unless you cancel first.

We email you a reminder before each renewal. The first reminder goes out around 30 days before the renewal date and tells you the amount, the date and how to cancel. Please keep your email address up to date so these reach you.

If it renews and you did not want it to

You have 14 days from the date of each renewal payment to ask for that payment back, as long as you have not used the community since it renewed.

If we refund a renewal payment, your membership ends straight away.

This is here because people forget. If a renewal lands and you no longer want to be a member, write to care@zeropoint.earth within 14 days and we will return it.

Cancelling

You can cancel at any time. When you cancel:

Your next renewal stops
You keep access until the end of the year you have already paid for
We do not refund part of a year you are partway through

Cancel at https://www.kaenergetics.com/settings, or email care@zeropoint.earth.

The note in section 3 about community access on Mighty Networks applies here too.

5. ZeroPoint Activation course on its own, $444

Our 30-day money-back guarantee

If you pay the full $444 in one payment, you have 30 days to change your mind and get all of it back. You do not need to give a reason.

To use it, email care@zeropoint.earth within 30 days of buying and say you would like a refund. That is all. There is nothing to fill in and no hoops.

We hope you use the course properly before deciding, because the first weeks are the foundation for everything after. But that is a hope, not a condition. We will not ask you to prove you watched anything.

What happens when we refund you

The money goes back to the card or account you paid with
We do not charge a fee to refund you
Your access to the course ends
Any bonus or extra that came with the purchase ends too

Your access to the course material on Mighty Networks is removed by hand and may take a few days. If you still have access after a refund, that is not permission to keep using it.

Payment plans do not get the guarantee

The 30-day money-back guarantee is only for people who pay in full in one payment.

If you buy the course on a payment plan, you can cancel at any time and your future payments stop. Payments you have already made are not refunded.

Lifetime access, and what that means

The course comes with lifetime access. To be clear about what we can honestly promise: lifetime access means for as long as we run the ZeroPoint Activation course.

If we ever stop running it, we will give you reasonable notice first and a fair chance to download or save what you can. It does not mean forever no matter what happens to the business, because nobody can promise that.

6. Silver, Turquoise, Gold and Leaders

These are the versions of ZeroPoint Activation that include one-to-one sessions with Skai.

Your money-back window

You have 30 days from the day you buy, or until your first one-to-one session with Skai, whichever comes first. Inside that window you can change your mind, for any reason, and we give you your money back in full.

Once either has happened, the money-back window has closed.

Two things worth being clear about:

The onboarding call does not close your window. Gold and Leaders include an onboarding call to map out your work together. That is not one of your sessions and it does not affect your window.
Booking a session does not close your window. Having it does. You can book your first session for a date that suits you without giving anything up. The window closes when that session actually takes place.

This applies whether you paid in full or on a payment plan. If you are on a plan and you cancel inside the window, we return the payments you have made and stop the rest.

To use it, email care@zeropoint.earth and say you would like a refund. You do not need to give a reason.

After your window has closed

We do not give refunds after that, but tell us what is going on and we will look at it properly. Write to care@zeropoint.earth.

Depending on your situation, we may be able to:

Give you more time to use the sessions you have left
Move the value of your unused sessions into another ZeroPoint program
Agree something else that makes sense

These are things we may offer, not things you are entitled to. We decide case by case and we try to be fair.

If we cannot give you times to book

If we cannot offer you reasonable times to use your sessions inside your period, we will extend your period. If we still cannot offer you reasonable times after that, we will agree a fair refund with you for the sessions you did not receive.

You should not lose sessions because of our availability.

If you have rights under your own country’s law

Nothing in this section affects them. Section 7 explains what they are.

Payment plans, after the window has closed

You can cancel at any time and your future payments stop. Payments you have already made are not refunded.

Your sessions

How sessions work, when they must be used, how to reschedule, and what happens if you do not attend are all in the Terms of Service. Please read that section before you book your first session. In short:

Silver and Turquoise: sessions must be used within 3 months of your purchase date
Gold and Leaders: sessions must be used within 12 months of your purchase date
Sessions you do not use in that time are no longer available and are not refunded
If we have to move a session, it does not count against your time

7. Your rights under your own country’s law

Nothing in this policy takes away rights you have under the law where you live. If your local law gives you more than this policy does, your local law applies.

This section describes the rights we most often get asked about. It is not a complete list of every right in every country.

If you are in the EU or the UK

You have 14 days to change your mind about any purchase, for any reason or no reason at all. This is a legal right, not something we are choosing to offer, and it applies even where this policy says a purchase is not refundable.

The 14 days run from the day you buy.

To use it, email care@zeropoint.earth within 14 days and tell us you are cancelling. You do not have to explain why.

We will return your money within 14 days of hearing from you, to the same card or account you paid with.

One thing to know. If you asked to start straight away and you have already used part of what you bought, we may keep a fair amount for the part you used. For example, if you had a one-to-one session before cancelling, we may keep the value of that session. We will always explain any amount we keep.

If you are in the United States

Your state may give you rights in addition to this policy, particularly around subscriptions that renew automatically. Where it does, those rights apply.

For our annual membership, this means you get a reminder before each renewal, you can cancel online in the same place you signed up, and we keep a record of your agreement to the renewal terms.

If you are in Canada, Australia, or anywhere else

Your local consumer law may give you a cooling-off period or a right to a remedy that this policy does not mention. Where it does, it applies, and it overrides anything here that says otherwise.

In Australia, our services come with guarantees under the Australian Consumer Law that cannot be excluded. If a service has a major problem, you are entitled to cancel and get a refund.

If you are not sure what you are entitled to where you live, write to care@zeropoint.earth and ask. We would rather tell you than have you find out from your bank.

If something is wrong with what we sold you

Separately from any cooling-off period, you have rights if what you bought was faulty, was not as we described it, or was not delivered with reasonable care. Those rights last longer than 14 or 30 days.

If you think that has happened, write to care@zeropoint.earth. Depending on what went wrong, we may repeat the service, fix the problem, or refund you.

8. How to ask for a refund

Email care@zeropoint.earth.

Put “Refund request” in the subject line, and tell us:

Your name
The email address you used to buy
What you bought
Roughly when you bought it

You do not have to tell us why, unless you are asking us to fix a problem, in which case telling us what went wrong helps us sort it out.

We aim to reply within two working days. If you have not heard from us in three, please send it again with “Second request” in the subject line, and check your spam folder, because our reply may be sitting in it.

How long refunds take

We process refunds within 14 days of hearing from you, and usually much faster. Once we have processed it, your bank or card provider usually takes another 5 to 10 working days to show it in your account. That part is out of our hands.

The money goes back to the card or account you paid with. If that card no longer exists, tell us and we will find another way.

We never charge a fee to refund you.

9. Cancelling a subscription

You can also email care@zeropoint.earth and we will do it for you. Please give us two working days, and if a payment is due sooner than that, cancel online instead so it stops in time.

Cancelling stops future payments. It does not refund payments already made, except in the two cases set out in this policy: a renewal payment on the annual plan within 14 days, and your legal rights under section 7.

10. Fair use of this policy

Almost nobody abuses a refund policy, and this section is not aimed at you if you are reading it in good faith.

We may decline a refund that is outside your legal rights if someone:

Repeatedly buys and refunds the same or similar programs
Shares, copies or resells our material
Has been removed from our community for breaking our community rules

If we think one of these applies, we will contact you and give you a chance to explain before we decide anything.

We will never refuse a refund you are legally entitled to. We will never treat you worse for asking about your rights.

11. If you are unhappy with how we handled it

Write to care@zeropoint.earth with “Please review this” in the subject line and we will look at it again.

If you are still unhappy, you can contact the consumer protection body where you live. In the EU that is the European Consumer Centre in your country. In the UK it is Citizens Advice. In Australia it is the ACCC. Your legal rights are not affected by anything in this policy.

We would always rather hear from you than have you go to your bank. A dispute raised with your bank takes weeks and neither of us gets a good outcome. An email to us usually takes a day.

12. Who you are dealing with

KA Energetics LLC, a Wyoming limited liability company, doing business as ZeroPoint Earth.

Registered agent address: 1621 Central Ave, Cheyenne, Wyoming 82001 Business address: 1621 Central Ave, Cheyenne, Wyoming 82001 Email: care@zeropoint.earth

Payments on your card or bank statement show as WWW.KAENERGETICS.COM.

13. Changes to this policy

If we change this policy, we will publish the new version here with a new version number and effective date, and we will email members and customers before material changes take effect.

The version that applies to your purchase is the one that was published on the day you bought. Changing this policy does not change the deal you already have with us.